Support

We are here to help you and your family use Clarity Companion safely and with confidence. Here is how to get help with the most common needs.

Account recovery

If you have lost your device or cannot sign in, a family caregiver who is a member of your household can help you re-pair a device or recover access. If no one in your household can sign in, contact us below; we will verify your identity before restoring access. Account recovery never bypasses your loved one's consent. Your choices are restored as you last set them.

Understanding your consent choices

Open the app, go to Settings → Your privacy, to see what Claire stores, what your family can see, and how to pause each scope. You can pause or withdraw any scope at any time. If you are unsure what a scope means, contact us and we will explain it in plain language. No one in your family can override your active consent unless a documented legally authorized representative pathway applies.

Subscription restore and management

Subscriptions purchased through our website can be managed directly via your Clarity Circle web account or by contacting support, while subscriptions purchased inside the iOS app are managed through your Apple App Store account. To restore an App Store purchase on a new device, open the app, go to Settings → Subscription, and choose "Restore." To sign in with a web subscription, simply log in with the email address used during web checkout. Both options provide seamless multiplatform access across all your devices.

If a service is interrupted

If Claire's voice, live avatar, or reminders are temporarily unavailable, the core conversation continues through animated Claire. You do not lose your place. If a service is down for longer, we post updates here and contact affected families. If you notice a problem, contact us below.

Safety escalation

Clarity Companion is not a monitored emergency service. If you are in an emergency, call your local emergency number (in the United States, 911). Claire does not detect, diagnose, or treat any condition, and does not silently alert your family. If you have concerns about your memory or your health, please discuss them with a qualified health professional. Claire can gently encourage you to reach out to your family, and you decide when that happens.

Export or delete your data

You can download a copy of your data (Settings → Export your data) or delete your account (Settings → Delete your account, or see the public deletion page if you have lost device access). See our privacy policy for the details.